Looking puzzled, the man asked, “What’s a molar?” “It’s your six-year molar,” she replied. “You’ll have to excuse me,” said the patient, “but I don’t really remember which tooth came through when I was six years old.” The dentist’s assistant was more in tune. She reached out and put her finger on the man’s cheek near the back of his mouth. “Thanks, that I understood,” said the man. Communication experts say that 48 percent of our message is communicated through tone of voice, 45 percent through body